Legal
Terms & Conditions
On this page 8 sections
These Terms of Use govern your use of the GladStay website (gladstay.co.uk) and the room enquiry/booking flow. GladStay is the trading name of Glad Stay Limited, registered in England and Wales, company number 08655795. Our registered office is Unit 8, Dock Offices, Surrey Quays Road, London SE16 2XU. Tenancy agreements are separate documents issued at the contract stage.
1. Using the site
You agree to use the site lawfully, not to attempt to break into restricted areas, and to provide accurate information when submitting enquiries.
2. Room availability
Rooms shown on the site reflect current availability in our Airtable CRM and may change at any time. Bookings are confirmed only after a holding deposit and Right to Rent check.
3. Holding deposit
To reserve a room we may take a holding deposit capped at 1 week's rent (Tenant Fees Act 2019). This is refunded against the first month's rent or returned if the landlord declines.
4. Tenancy deposit
The tenancy deposit is protected with the Deposit Protection Service (DPS), a UK government-approved scheme. It is refundable at the end of the tenancy subject to property condition.
5. No agency fees
We charge no agency fees to tenants. Bills, council tax and Wi-Fi are included in the monthly rent unless explicitly stated otherwise on the room page.
6. Liability
We make reasonable efforts to keep the site accurate but accept no liability for indirect or consequential loss arising from use of the site. Nothing in these Terms limits our liability for fraud, death or personal injury caused by negligence.
7. Complaints
We are members of the Property Redress Scheme. If you have a complaint we cannot resolve directly, you can escalate to theprs.co.uk (opens in a new tab).
8. Governing law
These Terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the courts of England & Wales.